Overview
At Eterna, we take great pride in the quality and efficacy of our products. Each item is carefully crafted to meet the highest standards of excellence. As such, we maintain a strict no refund or return policy for all products that have been sold.
Policy Details
- No Refunds or Returns
- All purchases made through our website (eterna-hk.com) or any authorized retailer are final.
- We do not accept returns or exchanges of products, regardless of whether they have been opened, used, or remain in their original packaging.
- Reason for Policy
- Due to the nature of skincare products, we cannot restock or resell items once they have left our control. This ensures the safety, hygiene, and quality of our products for all customers.
- Damaged or Defective Products
- If you receive a product that is damaged or defective upon delivery, please contact us within 7 days of receiving your order.
- We may offer a replacement for damaged or defective items at our sole discretion, provided that you can provide proof of damage (e.g., photos of the product and packaging).
- Incorrect Orders
- In the rare instance that you receive an incorrect product, please notify us immediately. We will work with you to resolve the issue by providing the correct item.
How to Contact Us
For any concerns regarding damaged, defective, or incorrect orders, please reach out to us at:
Email: [email protected]
When contacting us, please include the following details:
- Your order number.
- A description of the issue.
- Photos of the product (if applicable).
Important Notes
- Refunds will not be provided for reasons such as a change of mind or dissatisfaction with the product’s performance.
- We recommend that customers carefully review product details before making a purchase.
- By completing a transaction on our website, you acknowledge and agree to this Refund and Returns Policy.